Question 1

How do I create a Kognie account?

Accepted Answer

Go to kognie.com and choose Start Designing. You can sign up in either of two ways: Continue with Google — your account is ready straight away. Your email address and a password — we'll email you a link to confirm the address before you start designing. If someone sent you an invite or referral link, open that link instead: it signs you up the same way and can come with extra credits. Already have an account? Choose Log in at the top of the home page.

Question 2

I didn't get my verification email

Accepted Answer

When you sign up with an email address, Kognie sends a link to confirm it. If it hasn't arrived: Check your spam, junk or promotions folder. Make sure you signed up with the address you're checking — a typo is the most common cause. On the Verify your email screen, choose Resend verification email and wait a few minutes. Accounts created with Continue with Google are already verified and never need this email. Still nothing? Send us a message with the address you signed up with.

Question 3

How do I reset my password?

Accepted Answer

Go to the Log in page and choose Forgot Password?. Enter the email address on your Kognie account. Open the email we send and follow the link to choose a new password. The link works for 60 minutes; if it has expired, request a new one. If you signed up with Continue with Google, your account doesn't have a Kognie password — keep using Continue with Google to log in.

Question 4

How do I change the email address or name on my account?

Accepted Answer

Send us a message from the contact form, choosing My account, and tell us the change you'd like. We'll update it for you and reply by email. Please write from the email address that's currently on your account (or log in before you send the form), so we can confirm the account is yours.

Question 5

How do I delete my Kognie account and data?

Accepted Answer

Send us a message from the contact form with the subject Data Deletion. Write from the email address on your Kognie account (or log in first) so we can confirm it's yours. We'll delete your account and the data that goes with it, and reply to let you know when it's done. See Data deletion and our Privacy Policy for more detail.

Question 6

Can my team or organization use Kognie together?

Accepted Answer

Yes. Kognie sets up organizations for teams: members are invited by email, and the organization's credits are shared out to its members, so everyone designs from the same account. Organizations are set up by the Kognie team. Tell us about your team and we'll get yours ready, or read Kognie for organizations first.

Question 7

How do credits work?

Accepted Answer

Kognie uses credits when its agents generate a new design or edit one. Your balance is shown as Credits left at the top of the editor and in your account menu on the dashboard. New accounts start with 300 free credits. Low balance: when you're running low, Kognie shows a Low balance note beside your credits so you can top up before you run out. Adding credits: see How do I add more credits? If a new design isn't what you asked for, you may be able to get its credits back — see Can I get my credits back for a design I didn't like?

Question 8

How do I add more credits?

Accepted Answer

Open your account menu — click your name on the dashboard or in the editor — and choose Add credits. Pick an amount in US dollars ($10, $20, $50 or $100), or type your own. Pay through PayPal's checkout. Every $1 adds 100 credits. When the payment goes through, the page reloads and confirms that your credits have been loaded, with your new balance. Paid but don't see the credits? See I paid, but my credits haven't shown up.

Question 9

I paid, but my credits haven't shown up

Accepted Answer

Reload the page. Your balance is read when the page loads. Check that PayPal completed the payment — PayPal emails you a receipt when it does. If the receipt has arrived and your balance still hasn't changed after a few minutes, send us a message with the date, the amount and the PayPal transaction ID from the receipt. Please don't pay a second time while you wait — we'll sort out the first payment.

Question 10

Can I get my credits back for a design I didn't like?

Accepted Answer

Yes, in most cases. After Kognie creates a new design, it asks How do you like the quality of the graphic? Choose the thumbs-down. Tell us what you didn't like about it, and send. The design is hidden from your canvas and, if it's eligible, its credits are returned straight away — your New balance shows at the top of the editor. Automatic refunds cover recent results, up to a weekly limit. If you think a result should have been refunded and wasn't, contact us with the project name and roughly when it happened.

Question 11

Kognie isn't loading or something looks broken

Accepted Answer

Try these first — they fix most problems: Reload the page. Use an up-to-date version of Chrome, Edge, Firefox or Safari. Turn off extensions that block scripts or ads for kognie.com, or try a private window, which usually runs without them. Check your internet connection, and try another network if you can. Still stuck? Send us a message and include what you were doing when it happened, your browser and device, and a screenshot if you can. That helps us fix it quickly.

Question 12

How do I contact Kognie?

Accepted Answer

Contact form: use the form on the Support page. Choose a topic so your message reaches the right person. Email: contact@kognie.com Community: ask other Kognie users and the team on Discord. We reply by email, usually within 24–48 hours. For how-to questions about Kognie's features, the Help Center and the Ask Kognie chat on these pages often have the answer straight away.

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